Services for Researching, Designing, Validating, and Improving the User Experiences of Technology Products

Whether we’re evaluating an existing user interface (UI) with in-person or remote usability testing or prototyping a new UI as part of a larger development team, our work processes and services are designed to help you achieve your goal of having an improved – and validated – user experience.

And the types of projects we work on often require both structure and creativity; documented business constraints as well as a desire to “push the envelope.” As a result, we’ve gained a lot of experience developing ways to enable our research and design processes to be as flexible as possible. Doing so gives us the freedom to shape our processes to meet the particular needs of whatever project we’re working on.

Our Process: Do the Research to Inform the Strategy to Guide the Design

Research Services

  • Usability Evaluations
  • Contextual Interviews
  • Card Sorting & Affinity Mapping
  • Idea Discovery & Concepting
  • Observational Studies
  • Focus Groups

Strategy Services

  • Competitive Analyses
  • User Needs Analyses
  • Task and Workflow Modeling
  • Persona Development
  • Experience / Journey Maps
  • Feature / Function Planning

Design Services

  • Interactive Prototypes
  • Information Architecture
  • Wireframes / Schematics
  • Sketches and Storyboards
  • UI Frameworks & Patterns
  • Information Design